FAQ

  • Q: How do you make our business long-term and good relationship?

    A:

    1. We keep good quality and competitive price to ensure our customers benefit ;
    2. We respect every customer as our friend and we sincerely do business and make friends with them,
    no matter where they come from.

  • Q: Do you test all your goods before delivery?

    A:

    We have multiple inspection procedures, and we will perform another inspection before the goods are out of the warehouse. Guarantee to minimize product failure rate

  • Q: How to deal with the faulty?

    A:

    Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

    Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

  • Q: Do you have any MOQ limit for order?

    A:

    Low MOQ, 1pc for sample checking is available

  • Q: How do you ship the goods and how long does it take to arrive?

    A:

    We usually choose to ship by sea. The time limit is usually 15-25 days, but you can also choose air transport, express delivery and other methods. Please contact us for details.

  • Q: What about the lead time?

    A:

    Sample needs 3-5 days, mass production time needs 1-2 weeks according to order quantity.

    Specific circumstances can contact us.

  • Q: Can I have a sample order for led light?

    A:

    Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

  • Q: Can you help me to print our logo or company name on the products or package?

    A:

    Of course yes, OEM&ODM order is warmly welcomed.we have our laser printing machine

  • Q: How to place an order?

    A:

    Please send us your purchase list by e-mail,facebook or making a call,and you can also ask us to send you PI for your approval.We need to know the following information for your order:
    1)Product information:Quantity,Specification(type,logo and packing requirement)
    2)Delivery time required
    3)Shipping information:Company name,Address,Phone number,Destination seaport/airport
    4)Forwarder’s contact details if there is near guangzhou

  • Q: Do the products have any certificate?

    A:

    Yes, our products have CE and ROHS EMC and LVD certification, please contact us if you need other certifications.

  • Q: How to get the latest price?

    A:

    If you want the latest price, Please email or call us with the items names or No. and your needing quantity you are interested in, or send us your inquiry at the bottom of the product page.

  • Q: Are you a factory or trading company?

    A:

    We are manufacturer with export qualification, provide competitive factory price.

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